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Retail

Outdated store associate behavior is derailing sales: Shanker Inc. CEO

February 5, 2019

Sales associates need to take a more nuanced approach to customer service. Image credit: Printemps

 

By Sarah Jones

NEW YORK – The way in which consumers interact with sales associates is evolving, calling for more relationship building to maintain the relevance of the crucial frontline store staff.

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  1. ‘The defining theme of 2026 is connection – between people, systems and senses’: The Future Laboratory
  2. Rosewood London opens ski-inspired winter terrace
  3. Raffles, Christofle premiere exclusive dining experience
  4. Louis Vuitton courts rapper Future as ‘Friend of the House’
  5. Ruinart reveals annual Carte Blanche creative collaboration
  6. What’s at the end of the catwalk? Overtime pay, lunch breaks and other worker protections
  7. Longines announces latest Ambassador of Elegance
  8. Moncler returns to the slopes for Grenoble campaign
  9. Luxury Unfiltered: The luxury market will lose the middle ground in 2026
  10. 85pc of recent, pending Gen Z car buyers considering luxury vehicle purchase: report
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‘The defining theme of 2026 is connection – between people, systems and senses’: The Future Laboratory
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What’s at the end of the catwalk? Overtime pay, lunch breaks and other worker protections

Louis Vuitton courts rapper Future as ‘Friend of the House’
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