Advertising
June 22, 2011
By Rachel Lamb
NEW YORK - Customer satisfaction and enabling employees to help a brand deliver customer experience is what drives everything else in a company, according to a panel at the Forrester Customer Experience Forum 2011.
{"ct":"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","iv":"5e9f087d284d8f39ac000a4dc91a9c2b","s":"4ee97ac81b88282d"}
Share your thoughts. Click here