NEW YORK - A Forrester Research executive at Luxury Daily’s Luxury FirstLook: Strategy 2013 conference said that customer experience correlates to loyalty. Therefore, luxury marketers must create a tailored approach since it is rare for the same experience to work for multiple brands.
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","iv":"322207334c8e36a4f1d6efe841153fbb","s":"3e83f964aec9a43f"}